Ask as many questions as possible and request as many photos as you need before making a purchase so that you are fully aware of what to expect with the item you are about to purchase. If the item arrives and it is not what you expected, the first step would be to reach out to the seller to discuss any issues and request a refund. Buyers must send the items back at their own expense to complete a refund. If the seller is non-responsive then you can reach out to us.